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Return and Refund Policy

At Dixon Customique , I take pride in creating custom products. Because some items are personalized or made to order, please read the return policy carefully.

Personalized Items

• Due to the personalized nature of our product, all personalized orders are final sale and cannot be returned or exchanged unless they arrive damaged, or an error was made with your order.

Damage or Incorrect Orders

• If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery.

• Include your order number and clear photos of the item and packaging.

• I will gladly replace the item or issue a refund if the error was ours.

Non-Personalized Items

• Non-personalized items may be returned within 14 days of delivery if the item was unused and in their original condition.

• Return shipping costs are the responsibility of the customer unless the return is due to our error.

Order Changes and Cancellations

• Orders maybe changed or canceled within 24 hours of purchase. Once production has started, we cannot make changes or cancellations.

Contact

If you have any questions about your order, please contact us . I am committed to providing excellent customer service and will do my best to make things right.

Every order is carefully packaged to help ensure it arrives safely and in excellent condition.

Processing time

• Custom and personalized orders are typically processed with 5-7 business days.

• Processing time may vary during holidays or busy seasons.

Shipping

• Orders are shipped via trusted carriers such as USPS or UPS.

• Shipping costs are calculated at checkout based on your order and location.

• Once your order ships, you'll receive a tracking number by email.

Packaging

• Cosmetic/tote bags, T-shirts and other fabric items are neatly packaged in protective mailers or boxes.

• Mugs and other fragile items are wrapped with protective cushioning and shipping in sturdy boxes to help prevent damage during transit.

Personalized and Made to Order

I love creating personalized items designed with you in mind!

Choose your favorite style, colors, name, images, or special details, and I'll create a one-of-a-kind piece made especially for you.

Care Instructions

• Machine wash cold, inside out, with like colors.

• Use a mild detergent

• Tumble dry on low heat or hang to air dry for best results

• Do no bleach

• If ironing is necessary, turn the shirt inside out and use low heat. Do not iron directly on the design.

• Do not dry clean

Custom Request: If you have a special request or need something customized beyond the options listed, please contact me before placing your order.

Processing Time: Personalized order generally require 5-7 business days for processing before shipping.

To keep your printed shirt looking vibrant and prevent the graphic from cracking or peeling, you need to use specific washing and drying steps.

Follow these care instructions to maximize the lifespan of your print:

• Wash Inside Out: Always turn the shirt inside out before throwing it in the machine. This protects the printed film from rubbing against other clothes, zippers, and buttons.

• Use Cold Water: Wash on a cold cycle. Hot water can soften the print over time and cause the design to lift.

• Mild Detergent Only: Use a standard, mild laundry detergent. Strictly avoid bleach, oxiclean, and fabric softeners, as these harsh chemicals break down the print bonds.

• Air Dry Preferred: Hang or lay the shirt flat to dry. This is the absolute best way to preserve the graphic.

• Tumble Dry Low (If Necessary): If you must use a machine dryer, use the lowest heat setting or an "air fluff" cycle. High heat shrinks cotton and warps the printed film.

• Never Iron the Print: Do not pass a hot iron directly over the design, or it will melt. If you need to iron the shirt, turn it inside out and use a low heat setting, or place a piece of parchment paper over the design.

• Avoid Dry Cleaning: The heavy chemical solvents used in dry cleaning will ruin the design.